Frequently Asked Questions

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Frequently Asked Questions2025-12-01T16:53:58+10:00
Where are your funeral homes and chapels located on the Fraser Coast?2025-12-01T15:24:46+10:00

We serve families from facilities in Hervey Bay and Maryborough:
• Fraser Coast Crematorium & Bayside Memorial Gardens, 18 Nikenbah Dundowran Rd, Hervey Bay QLD 4655 (large chapel, memorial gardens)
• Maryborough Funeral Home, 126 Adelaide St, Maryborough QLD 4650
• Maryborough Chapel, Corner Russell & Stafford Streets, Maryborough QLD 4650.

Are you available 24/7 if a death occurs after hours?2025-12-01T15:25:14+10:00

Yes. Our team supports families around the clock; call 07 4124 7511 any time for immediate assistance.

Do you offer both cremation and burial services?2025-12-01T15:34:27+10:00

Yes. We arrange cremations and burials and can coordinate the venue, flowers, notices, clergy/celebrants, and required paperwork.

Does Ross Funerals arrange Celebration of Life funeral services?2025-12-01T16:29:44+10:00

Yes, Ross Funerals specialise in providing each family a unique and personalised funeral service. From traditional services to personalised Celebration of Life services.

Do you provide a “no‑service, no‑attendance” direct cremation and how much does it cost on the Fraser Coast?2025-12-01T15:36:48+10:00

Yes. We offer direct cremation. As per our published pricing (reviewed 1st December 2025), the least‑cost package for a no‑service, no‑attendance cremation is $4,546.20 (Incl GST). For an itemised quote, contact our team.

Where can the funeral be held and do you have chapels, or can we use a church/cemetery?2025-12-01T15:38:30+10:00

You can hold a service in our Hervey Bay chapel at our Fraser Coast Crematorium & Bayside Memorial Gardens, our Maryborough Chapel, a church, a cemetery/crematorium chapel, or another venue that suits your family. Ross Funerals specialises in unique funerals at selected parks and reserves across the Fraser Coast, talk to our team for locations available.

Do you livestream funerals for family and friends who can’t attend?2025-12-01T15:40:20+10:00

Yes. Live streaming is available so loved ones can participate from anywhere. Ask our team to add streaming to your arrangement.

Where can we find funeral notices and tributes online?2025-12-01T15:42:07+10:00

Visit our Tribute Centre to view funeral notices, details and memorial pages for recent services.

 

Do you help with pre‑planning or pre‑paid funerals?2025-12-01T15:43:05+10:00

Yes. Our Planning Ahead service lets you record wishes and receive guidance on pre‑arrangement options (including funeral bonds from Foresters) so decisions are simpler later. Ross Funerals is also excited to announce a pre-paid funeral option for the Fraser Coast, talk to our team today about fixing the price of your funeral service.

Can you arrange repatriation or services outside the Fraser Coast?2025-12-01T15:53:47+10:00

Yes. We regularly coordinate arrangements across Australia and internationally, including transfers and documentation.

Do you assist with government paperwork and Centrelink?2025-12-01T16:08:03+10:00

Yes. We help with required government agencies (including Centrelink) and death registration/certificates as part of our service.

What should we do first when someone dies in Hervey Bay or Maryborough?2025-12-01T16:07:04+10:00

Call 07 4124 7511. We’ll guide you step‑by‑step, arrange transfer into our care, and help with all necessary arrangements and paperwork.

Do you support religious, non‑religious and culturally specific funerals, including RSL/veterans?2025-12-01T16:12:14+10:00

Yes. We work with clergy or celebrants to honour your faith, culture, religions and traditions, and can incorporate service elements important to your family.

Do you operate your own crematorium and mortuary?2025-12-01T16:13:27+10:00

Yes. Our mortuary care centre and crematorium are located at 18 Nikenbah Dundowran Rd, Hervey Bay QLD 4655, providing local care and convenience.

Can we arrange a private viewing, and are there fees?2025-12-01T16:14:32+10:00

Yes. Viewings can be arranged prior to burial or cremation. A standard viewing fee applies, with an additional fee for viewings outside business hours as published in our pricing.

Do you serve outlying towns, and how does transfer work?2025-12-01T16:17:38+10:00

We serve the wider Fraser Coast. Our transfer fee includes transport within 70 km of our mortuary care centre; outside that radius, a per‑kilometre fee applies (as stated in our pricing). 

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