The passing of a loved one is one of life’s most profound and emotional moments. Whether expected or sudden, it can feel overwhelming – especially when there are so many decisions to make. At Ross Funerals, we understand how difficult this time can be. That’s why we’ve prepared this guide: to help families in Hervey Bay and Maryborough navigate the immediate steps following a death, and to offer reassurance that you don’t have to face it alone.

1. When a death occurs at home

If your loved one passes away at home and the death was expected – for example, due to a known illness – the first person to contact is their GP or palliative care team. A doctor will need to formally certify the death. Once that is done, you may then contact Ross Funerals, who will attend to transfer your loved one into our care.

If the death was unexpected or the person was not under a doctor’s care, it becomes a matter for the police and coroner. While this may sound distressing, it is simply a legal requirement in Queensland to ensure all sudden deaths are reviewed appropriately. Ross Funerals can still be contacted at this point and we will work with the necessary authorities until we are able to bring your loved one into our care.

2. If the death occurs in hospital or aged care

In most cases, the facility will arrange for the attending doctor to complete the necessary paperwork. Once you have advised the staff that Ross Funerals will be handling the arrangements, they will contact us directly when everything is in place for us to attend.

Our team works closely with all major hospitals and care homes across the Fraser Coast region, ensuring a smooth and respectful process with minimal disruption to your grieving time.

3. Registering the death

Ross Funerals will register the death on your behalf with the Registry of Births, Deaths and Marriages. We’ll also help you apply for an official death certificate, which will be needed for settling the estate, claiming insurance, and handling superannuation or banking matters.

It’s one of many practical tasks that can feel overwhelming during this time, so we’re here to assist wherever possible.

4. What decisions need to be made

In the early days after the death, there are some key choices to be made. These include:

  • Burial or cremation

  • Type of service (religious, civil, or private)

  • Location of the service (Ross Funerals chapel, church, graveside, or elsewhere)

  • Who might speak, provide music, or share memories

You don’t need to have all the answers immediately. At Ross Funerals, we’ll guide you through each option and support you in designing a farewell that is fitting, respectful and personal.

5. Emotional support

Everyone reacts to grief differently, and there’s no ‘right’ way to feel. Some people are very calm and practical; others may feel overwhelmed or in shock. This is completely normal. Remember that you don’t have to carry the emotional weight on your own.

We offer access to grief support resources and can connect families with local counsellors and bereavement services if needed. Our team is also here for you long after the funeral has taken place – to answer questions, provide documents, or simply offer a listening ear.

A final word

Dealing with a death is never easy, but having the right support around you can make a world of difference. At Ross Funerals, we’re committed to offering practical guidance and genuine care from the moment you pick up the phone.

If you’re unsure what to do next or simply want to talk through your options, we’re here 24 hours a day on (07) 4124 7511 – ready to help, whenever you need us.