Losing a loved one is one of the most difficult experiences any family can face. In the midst of shock, grief, and uncertainty, it can feel overwhelming to know what to do next. For families across the Fraser Coast, including Maryborough, Hervey Bay, and surrounding communities, Ross Funerals offers gentle guidance and compassionate care to support you through those first important steps. Understanding what needs to happen can help bring a little clarity at a time when emotions are tender.
When a loved one passes away, the first step depends on where the death occurs. If the passing happens in a hospital or aged care home, the medical staff will handle the initial requirements. They will notify the appropriate authorities and prepare the necessary documentation. The family may then contact Ross Funerals, who will arrange to bring your loved one into their care with dignity and respect.
If the passing occurs at home, the first step is to contact the family doctor or emergency services so a medical professional can confirm the death. Once this has been completed, Ross Funerals can be called, at any time of the day or night, to guide you through what happens next. Their team offers gentle and reassuring support, providing clear communication and taking care of the arrangements so families can focus on each other.
After your loved one has been transferred into the care of Ross Funerals, the next step is to begin discussing the type of farewell you would like. This can be arranged at the Maryborough Office or the Maryborough Chapel, or the team can meet you at your home if that is more comfortable. Many families find comfort in taking things slowly, allowing themselves time to reflect while the Ross Funerals team helps with essential details such as certificates, paperwork, and liaising with the crematorium or cemetery.
Ross Funerals offers a full range of service options, from traditional funerals to cremations and celebrations of life. Located within the Fraser Coast Crematorium & Bayside Memorial Gardens, they provide a peaceful setting for families to gather and honour their loved one. Whether you choose a chapel service, a private farewell, or something intimate with close family, the team will help create a meaningful occasion that reflects the person’s life, values, and personality.
During these early days, families also have the opportunity to consider personal touches, such as photos, music, readings, or special tributes. The team at Ross Funerals gently guides families through these decisions, ensuring each choice feels right and supportive.
It is also important for families to look after themselves during this time. Grief can be emotionally and physically draining, and allowing space to rest, talk, and seek support can make a significant difference. Ross Funerals recognises the emotional weight of these first days and offers compassionate care throughout the entire process.
Although nothing can ease the pain of losing someone you love, having clear guidance can help families feel less overwhelmed. Ross Funerals stands beside families on the Fraser Coast with kindness, professionalism, and unwavering support, helping you take each step with dignity, clarity, and care.
